Payment & Shipping Information – Midnight Rose Emporium Ltd
Please allow some extra delivery time for your order due to Coronavirus delays. Thank you.
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Payment & Shipping Information

 Coronavirus update: July 12th

Most UK services are currently back to normal delivery times.

Some international orders are still facing delays of up to 6 weeks, however most are still arriving in the usual time frame.

 

Midnight Rose Emporium offers WORLDWIDE Shipping!

Payment:

Payment can be made with your credit/debit card, PayPal or Apple Pay.

Some international customers experience issues when trying to checkout in GBP using their card, this can happen because your bank flags the transaction as possible fraudulent when there's a currency difference. You can change the checkout currency on my website by selecting your currency from the dropdown menu at the top of the website.

Customers outside the UK:

 

We now accept most currencies! Select your currency from the dropdown menu at the top of any page, and click 'submit', the website will then update to your preferred currency and the checkout will process your order in your own currency.

 

NEW! Put it on Lay-Buy (Powered by PayPal)

This automated payment plan option is available through your paypal account, once you have confirmed your order you can select your plan options, deposit amount and length of plan. You can see all the monthly payment amounts before committing to the purchase. Please note there is a small admin fee charged by Lay-Buy for using this service. 

Orders placed with this option are shipped once full payment has been made.

Shipping

We now ship orders daily.

UK Customers

Current order processing & shipping times are up to 5 working days.

Some larger items are not kept as standard stock and may have a slightly longer shipping time. All shipping information for individual products is on every listing.

All orders with a value over £20 will require a signature for delivery*. If you have a safe place or preferred neighbour for your parcel to be left with if you're not home please make a note of it with your order.

As soon as your order is dispatched you will receive an e-mail notification with your tracking information.

*Due to the Coronavirus pandemic your local postie will sign on your behalf when they deliver your parcel.

Customers outside the UK

 

Current order processing & shipping times are up to 5 working days.

As we are a small company not all items are kept in stock and are ordered in as required, though we try to keep our best sellers in stock all the time where possible. Items not kept in stock may have a slightly longer shipping timeframe, this will be specified on the product listing. Every product listing will have an approximate dispatch time displayed below the item description.

As soon as your order is dispatched you will receive an e-mail notification.

Please be aware that orders may be subject to customs fees/import tax. Any extra costs incurred at customs are the customer's responsibility and will not be reimbursed by Midnight Rose Emporium.

It is the customer's responsibility to check items they are purchasing are not prohibited by their country's customs rules and regulations.

Important notice for customers in Brazil: you will need to provide your personal tax I.D (CPF) number, this is a requirement for all orders to Brazil. If you do not provide this information your order cannot be shipped to you.

Shipping Costs

UK

Prices start from £2.75 for small items and jewellery.

Standard parcels start at £4.00, larger/bulky/heavy items are sent via an express courier service with next day delivery, these prices start at £10.00 and are fully tracked and insured.

Europe

Prices start from £3.50 for small items.

Shipping costs will vary depending on the total weight of your order and will be calculated at checkout before you commit to purchase.

Large/Bulky/Heavy parcels are sent via an express courier service, delivery is usually 2-3 days after shipment. These orders are sent with full tracking and insured.

Rest of World

Prices start from £3.50 for small items.

Shipping costs will vary depending on the total weight and size of your order and will be calculated at checkout before you commit to purchase.

Large/Bulky/Heavy parcels are sent via an express courier service, delivery is usually 2-3 days after shipment. These orders are sent with full tracking and insured.

 

FAQ's

Q: What if I order an in stock item at the same time as a pre-order item?

A: Your full order will be shipped once the pre-order item arrives in stock, please place separate orders if you don't want to wait for the in stock item until the pre-order arrives.

Q: I'm a customer from outside the UK, is there an express shipping option available for me?

A: Large parcels are sent via express delivery as standard. To enquire about express shipping prices for small items please email support@midnightrose-emporium.com

Q: What does it mean if a product listing says it ships directly from the supplier/manufacturer?

A: In most cases the item will be shipped directly to you from the supplier without coming to us first, a tracking number is not always provided in this case.

Unclaimed Parcels

Parcels that return to Midnight Rose Emporium as 'Unclaimed' or 'Refused', are subject to extra shipping costs to have them re-sent, and may be subject to return import fees which will be deducted from the refund. These costs can be paid via PayPal or the website. If you choose to have the item refunded, the original shipping cost will not be refunded. 

Please check your tracking information if a parcel hasn't arrived on the expected delivery date as it may have been returned to your local depot ready for you to collect or arrange a re-delivery!

 Updated 05/10/2020