Payment & Shipping Information – Midnight Rose Emporium
COVID 19 - WE ARE STILL OPEN AND SHIPPING ORDERS!
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Payment & Shipping Information

 Coronavirus update: March 28th

Deliveries to New Zealand and South Africa are currently suspended. Any orders for delivery to these countries will not be shipped until suspensions are lifted to reduce the risk of your parcel getting lost.

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"Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels."

A number of European countries have closed their borders. These closures relate to the movement of people not goods.

Some delays are expected due to the countries authorities applying special orders e.g. quarantine; or special measures being implemented by the local postal/delivery service to minimise the spread of the virus."

I am currently NOT sending any items via a service that requires a signature, however they are all still trackable!

Deliveries have been temporarily suspended to some regions of Italy, please see the list below for affected regions:

CASALPUSTERLENGO: 26814, 26821, 26822, 26823, 26826, 26827, 26828, 26841, 26842, 26843, 26844, 26845, 26846, 26847, 26848, 26849, 26856, 26861, 26862, 26863, 26864, 26865, 26867:
LIVRAGA: 26814.
BERTONICO: 26821.
BREMBIO:26822.
CASTIGLIONE D’ADDA: 26823.
SECUGNAGO: 26826.
TERRANOVA DEI PASSERINI: 26827.
TURANO LODGIANIO:26828.
CASALPUSTERLENGO:26841.
CASELLE LANDI: 26842.
CORNOVECCHIO: 26842.
CASTELNUOVO BOCCA D'ADDA: 26843.
MACCATORNA: 26843.
MELETI: 26843.
CASTELGERUNDO: 26844.
CODOGNO: 26845.
CORNO GIOVINE: 26846.
MALEO: 26847.
SAN FIORANO: 26848.
SANTO STEFANO LODIGIANO: 26849.
SENNA LODIGIANO: 26856.
FOMBIO: 26861.
GUARDAMIGLIO: 26862.
ORIO LITTA: 26863.
O SPEDALETTO LODIGIANO: 26864.
SAN ROCCO AL PORTO:26865.
SOMAGLIA: 26867.
VENETO:35030.

 

It is possible that items currently on pre-order for arrival in April/May could be delayed but i've had no word from my suppliers that this is the case yet. If any delays do happen you will be notified via email and updates will be posted here so please check back.

Midnight Rose Emporium offers WORLDWIDE Shipping!

Payment:

Payment can be made with your credit/debit card, PayPal or Apple Pay.

Customers outside the UK:

 

We now accept most currencies! Select your currency from the dropdown menu at the top of any page, and click 'submit', the website will then update to your preferred currency and the checkout will process your order in your own currency.

 

Shipping

UK Customers

All in stock items are posted in 2-4 working days. Items are in stock unless otherwise stated on the individual listing.

All items are sent via a trackable service and will usually require a signature for delivery. If you have a safe place for your parcel to be left if you're not home please make a note of it with your order.

As soon as your order is dispatched you will receive an e-mail notification with your tracking information.

 

Customers outside the UK

 

All in stock items are posted in 2-4 working days (usually the next working day). Items are in stock unless otherwise stated on the individual listing.

As soon as your order is dispatched you will receive an e-mail notification.

Please be aware that orders may be subject to customs fees/import tax. Any extra costs incurred at customs are the customer's responsibility and will not be reimbursed by Midnight Rose Emporium.

It is the customer's responsibility to check items they are purchasing are not prohibited by their country's customs rules and regulations.

Important notice for customers in Brazil: you will need to provide your personal tax I.D (CPF) number, this is a requirement for all orders to Brazil. If you do not provide this information your order cannot be shipped to you.

Shipping Costs

Europe

Prices start from £2.70 for small items.

Shipping costs will vary depending on the total weight of your order and will be calculated at checkout before you commit to purchase.

Rest of World

Prices start from £3.50 for small items.

Shipping costs will vary depending on the total weight of your order and will be calculated at checkout before you commit to purchase.

 

 

Footwear Shipping

Demonia/Pleaser USA - My supplier orders from Pleaser USA twice a week, In stock footwear is shipped within 3-5 working days directly to you.

 

FAQ's

Q: What if I order an in stock item at the same time as a pre-order item?

A: Your full order will be shipped once the pre-order item arrives in stock, please place separate orders if you don't want to wait for the in stock item until the pre-order arrives.

Q: I'm a customer from outside the UK, is there an express shipping option available for me?

A: Express shipping is available for most countries, but prices vary dramatically so they're not offered as an option at checkout. If you need an item urgently, please e-mail support@midnightrose-emporium.com with your location and the item(s) you wish to purchase and i'll get back to you with some shipping quotes ASAP.

Q: What does it mean if a product listing say it ships directly from the supplier/manufacturer?

A: In most cases the item will be shipped directly to you from the supplier without coming to me first, a tracking number is not always provided in this case.

 Unclaimed Parcels

Parcels that return to Midnight Rose Emporium as 'Unclaimed' or 'Refused', are subject to extra shipping costs to have them re-sent, and may be subject to return import fees which will be deducted from the refund. These costs can be paid via PayPal or the website. If you choose to have the item refunded, the original shipping cost will not be refunded. Please check your tracking information if a parcel hasn't arrived on the expected delivery date as it may have been returned to your local depot ready for you to collect or arrange a re-delivery!

 Updated 12/03/2020