~*~ Welcome to Midnight Rose Emporium ~*~
Cart 0

Payment & Shipping Information

Midnight Rose Emporium offers WORLDWIDE Shipping!

Payment:

Payment can be made with your credit/debit card, PayPal or Apple Pay.

Customers outside the UK:

Please note that my checkout only accepts GBP currency, while you can change the currency on the website so you know how much your order will be, the amount taken will always be in GBP only.

Some customers outside of the UK have experienced issues paying with their bank card, especially Mastercard, due to the currency difference. If this happens to you, you will need to contact your bank/card provider to enable you to complete the transaction, alternatively you can checkout through PayPal instead, which usually will go through.

 

Shipping

UK Customers

All in stock items are posted in 1-3 working days (usually the next working day). Items are in stock unless otherwise stated on the individual listing.

All items are sent via a trackable service which will usually require a signature upon delivery. If you have a safe place for your parcel to be left if you're not home please make a note of it with your order.

As soon as your order is dispatched you will receive an e-mail notification with your tracking information.

Shipping Rates 

  • Jewellery & Small items up to 100g - £2.75, Royal Mail 2nd Class Signed For
  • Parcels up to 5KG - £4.00, Royal Mail 2nd Class Signed for or My Hermes
  • Parcels from 5-10KG - £9.00, UPS Next Day fully tracked, insured and signed for.

 

Customers outside the UK

 

All in stock items are posted in 1-3 working days (usually the next working day). Items are in stock unless otherwise stated on the individual listing.

All items with a value over £10 are sent via a trackable service which will usually require a signature upon delivery. 

As soon as your order is dispatched you will receive an e-mail notification.

Please be aware that orders may be subject to customs fees/import tax. Any extra costs incurred at customs are the customer's responsibility and will not be reimbursed by Midnight Rose Emporium.

It is the customer's responsibility to check items they are purchasing are not prohibited by their country's customs rules and regulations.

Important notice for customers in Brazil: you will need to provide your personal tax I.D (CPF) number, this is a requirement for all orders to Brazil. If you do not provide this information your order cannot be shipped to you.

Shipping Costs

Europe

Prices start from £2.70 for small items.

Shipping costs will vary depending on the total weight of your order and will be calculated at checkout before you commit to purchase.

Rest of World

Prices start from £3.50 for small items.

Shipping costs will vary depending on the total weight of your order and will be calculated at checkout before you commit to purchase.

 

 

Footwear Shipping

Most footwear is shipped directly from the manufacturers, average shipment times will be displayed on individual listings, but as a rough guide..

New Rock - Some items are made to order, this will be stated on the listings with a current estimated production time. As of January 11th 2019 New Rock no longer ship directly to customers, they are now sent to me and I then ship them on to you.

Pleaser USA - My supplier orders from Pleaser USA twice a week, In stock footwear is shipped within 4-7 working days. If a particular size or style is out of stock, you will be notified and given an approximate shipping date. I update Pleaser footwear stock levels every weekend to keep them as accurate as possible.

Steelground - Steelground footwear is made to order, with a production time of approximately 6-12 weeks. Steelground do not ship directly to my customers, so the boots come to me first and i send them on to you.

FAQ's

Q: What if I order an in stock item at the same time as a pre-order item?

A: In this case your order will be shipped together when the pre-order item comes in stock. If you would like the in stock items shipped immediately, please order separately from the pre-order item.

Q: I'm a customer from outside the UK, is there an express shipping option available for me?

A: Express shipping is available for most countries, but prices vary dramatically so they're not offered as an option at checkout. If you need an item urgently, please e-mail support@midnightrose-emporium.com with your location and the item(s) you wish to purchase and i'll get back to you with some shipping quotes ASAP.

Q: What does it mean if a product listing say it ships directly from the supplier/manufacturer?

A: In most cases the item will be shipped directly to you from the supplier without coming to me first, a tracking number is not always provided in this case.

 Unclaimed Parcels

Parcels that return to Midnight Rose Emporium as 'Unclaimed' or 'Refused', are subject to extra shipping costs to have them re-sent, and may be subject to return import fees which will be deducted from the refund. These costs can be paid via PayPal or the website. If you choose to have the item refunded, the original shipping cost will not be refunded. Please check your tracking information if a parcel hasn't arrived on the expected delivery date as it may have been returned to your local depot ready for you to collect or arrange a re-delivery!

 Updated 22/05/19