Returns & Cancellations
Returns are free for UK mainland customers.
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order,* up to 14 working days after receiving your order. Your right to cancel is unconditional.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more. Items must be returned with all original packaging, in new/unworn condition (with the exception of damaged items).*
*EXCLUDING CUSTOM MADE ITEMS.
If you wish to return an item, please notify us via email at firstname.lastname@example.org, please include the following information;
- Your name
- Your order number
- Your address
- Reason for return
- Date you received the item
Your return will be processed within 1-2 working days.
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request. Midnight Rose Emporium is not responsible for any item returned via a non-traceable method that gets lost or damaged in transit. In such an event the responsibility lies with the buyer to claim from their chosen courier company.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Customers outside the UK will need to cover the cost of the return, it is highly recommend you use a trackable shipping method.
Refunds will be issued as soon as the item has been received from the customer, and can take around 7-10 days to clear back into your account, depending on payment method and your bank.
Returning Custom Boots or Shoes:
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, damaged, or wrong item has been sent. Custom made footwear cannot be exchanged for a different size so please check the size charts carefully.
Midnight Rose Emporium
41 Brecon Rise, Pant, Merthyr Tydfil, Cf48 2BW
Last edited: March 2019